Performs a variety of inside sales tasks, providing excellent Customer service by assisting Customers with orders, product recommendations, and resolving issues promptly. Maintains strong product knowledge, manages administrative tasks, and may assist with training other Team Members or handling specialized product lines.

Handles a broad range of sales, Customer development, and support tasks, including maintaining Customer relationships, achieving sales goals, and promoting Slakey’s products and services. Resolves Customer issues promptly, supports marketing efforts, and collaborates with Suppliers to grow sales and market share.

Accurately process online orders, collaborate with Branch and Sales Teams to meet Customer expectations, and identify process improvements to enhance the customer experience. Provide excellent customer service, develop strong HVAC and plumbing product knowledge, coordinate with Branch Teams for efficient order fulfillment, and proactively communicate with Customers regarding order status, product availability, and sales opportunities.

Manage Slakey’s HVAC Equipment, Supplies, and Plumbing Sales functions by delegating tasks, coaching Team Members, and developing performance metrics to ensure accountability. Lead efforts to maintain high customer service standards, foster a positive work environment, and drive process improvements, while recruiting, training, and supporting the professional growth of Team Members.